Support
DoubleDone is built and looked after by one person, and your message lands with him, not a ticket queue. Whatever it is, a bug, a question, or something that felt wrong, it is welcome.
Get in touch
Email [email protected] and you will hear back, usually within a day or two. You can also send feedback from inside the app: open the Menu, then Settings, and use the feedback link near the bottom. Nothing you send is ever used for marketing.
Common questions
Where are my tasks? They live on your device. If you signed in and turned on sync, they also follow your account across devices. Signing out never deletes what is on the device.
Managing or cancelling Premium. If you subscribed on an iPhone or iPad, Apple handles it: open Settings on the device, tap your name, then Subscriptions. If you subscribed in the Android app, Google Play handles it: open the Play Store, tap your profile picture, then Payments and subscriptions, then Subscriptions. If Stripe bills you (you subscribed on our website, or in an earlier version of the Android app), sign in on our website, open Premium and tap Manage subscription, or email us and we will sort it. You keep Premium until the end of the period you paid for, and your free monthly scrapbook stays either way.
Refunds. Purchases made through Apple are refunded by Apple, at reportaproblem.apple.com. For purchases made through Google Play in the Android app, email us within 7 days of the charge and we will refund it through Google Play, or ask Google Play yourself. For purchases billed by Stripe (on our website, or in an earlier version of the Android app), email us within 7 days of the charge. See the terms for the details.
Deleting your account. In the app: Menu, Settings, then Delete account. It removes your synced data and keepsake images. Tasks stored only on your device stay yours.
Your data. The short version: no ads, no selling data, tasks stay yours. The long version is the privacy policy.